Frequently Asked Questions

What Payment Methods Do You Accept?

You can pay via PayPal or your credit card. We use SSL security for our website. So, you can pay with confidence.

I have finalized the jackets but not sure about the size?

You can check our page about the size guide as it has all the details about sizing. Still, if you are unsure, just feel free to contact us at info@thejacketssquad.com

Can I order a Custom Size as no size seems perfect for me?

Yes, you can order a custom size as per your needs too. But, don’t miss to check out our page about the size guide as it has almost all kind of sizes for everyone.

What is your production and Shipping times?

Our normal production time is between 5-10 business days. It means all of your orders are ready to be shipped after 5-10 business days after the date of placing the complete order.

However, the shipping can take 5-15 business days depending on the circumstances. The shipping time is approximately about 5-10 business days. But due to COVID-19 problem, it can take up to 20 business days too.

Do you Offer Free Shipping to the USA, UK, Canada and Australia?

Yes, our shipping support is absolutely free to the USA, UK, Canada and Australia. For all other locations, shipping charges may vary from location to location.

What to do in case of payment decline?

The decline in the payments can be due to the following reasons
Your payment may have been declined due to any of the following reasons:

Your billing address and phone number are incorrect:
Make sure that the billing address listed in your account matches that associated with your payment method.

Limit of your credit card is reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal Issues:
Make sure that enough funds are available in your PayPal account if PayPal is listed as your payment method.

Still in case of any issues, just contact us at info@thejacketssquad.com

Do we offering other fabric other than leather?

Yes, we offer a variety of other fabrics too that have been listed in our website already.

From where do you collect the raw leather?

We collect the original raw leather from various locations in the world including the USA, Italy and Pakistan.

Where are your production units located?

Our production units are located in the USA and Pakistan only.

Feel Free to Contact Us

Custom Leather Bags Required Details

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