What is the Return and Refund Policy of Thejacketssquad.com?

Return, refund, or exchange policy of thejacketssquad.com lasts for 15 days after the date of delivery. If 15 days have gone by since your order is delivered, unfortunately, we can’t offer you a refund or exchange.

Also, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as you have received it.

Are You Eligible for a Refund? – Policy of Thejacketssquad.com

A customer is edible for a refund, exchange or return under the following conditions only.

  • Product is having some major defects
  • The product has been tampered
  • Wrong product or size has been shipped from the end of thejacketssquad.com

In case of the above-mentioned issues, just contact us within 15 days after the date of your order’s delivery. After checking the details as per your issues, our team will decide that are you eligible for a return/exchange/refund or not.

In case, of genuine issues, we will offer you direct exchange, return or refund of the product. But, in case of spam, wrong claim from customer’s end, and product tampering from customer’s end, we will not issue any kind of return, exchange, or refund.

Can I cancel my orders after placing them?

If you have changed your mind after placing an order, you have to notify us within 24 hours after placing an order. Otherwise, you can’t cancel your order.

What if our products are not broken but the customer wants to return because they changed their mind about the purchase?

We do not accept returns for products that are not broken or delivered incorrectly.

Our Exchange Policy:

Exchanges (Only if applicable)
We only replace or exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thejacketssquad.com

You can send your item at

The Jackets Squad

2615 Airline Drive, Houston, TX 77009

Shipping Costs on Return, Refund, or Exchange:

To return your product, you should mail your product to

Attn: The Jackets Squad,

2615 Airline Drive, Houston, TX 77009

The customer will be responsible for paying the shipping cost for the return of items. Please note that the shipping costs are non-refundable. In case of a complete refund, the shipping cost will be deducted from the original amount that you have paid for the order.

Depending on where you live or want the delivered item, the time it may take for your exchanged product to reach you may vary.

If you are going to ship an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return and Refund Policy of Thejacketssquad.com for the Custom Orders

Can I return or refund my Custom Made products?

No, the customized/personalized products cannot be returned or refund or exchange under any circumstances (except alteration) as these products are specially made for you only.

I want some alteration in my custom order?

We work very hard to deliver you a perfect custom product as per you needs in the first go. Still, in case of any alteration, we will offer you the first alteration without any additional cost. But, the customer would have to bear the shipping charges.

How to Contact Us?

Feel Free to Contact Us

Custom Leather Bags Required Details

Full Name
Email Address *
Waht do you Want to Make? *
Upload Artword or Sample (Jpg, Png, Pdf, Docx)
Description: Please write description for your custom order here. *

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